With the addition of Business+Center, a
Web-based contact management system, Web+Center users can now easily integrate
sales/contact business processes with customer/end-user support requirements
sharing the same customer database and support management system.
Business+Center features include customer and contact record logs, email
distribution options to send emails to select customer/contact groups, and
contact rep coordination management.
- Web-Based Interface - All Business+Center program and
configuration functions are accessed from an easy to use WWW based
interface. Business+Center pages are compatible with either Netscape
Navigator or MS Internet Explorer.
Customer Database - Create, update, delete and search customer
Contact Assignments - Assign customers to one or more contact
reps and perform searches based on assignments.
Contact Log Database - Create, update, contact logs on customers
Customer User Groups - Organize customers into customer user
groups to help organize customers contacts and email distributions.
Email Options - Create, edit, delete and send personalized emails
to select customer groups. Includes option to let customers remove
themselves from email distribution lists.
Staff Availability Screens - Get up to the minute information on
contact staff availability for instant coordination of contact reps or sales
Timely Reports - Auto-refreshing status of customers assigned to
individual contact reps.
Security - User-Id/Password security to prevent un-authorized
access to site and database, as well as other additional security features.
Business+Center Whiteboard - Business+Center users can create and
update a whiteboard available for all contact reps.
Custom Business Applications - Special customized business
reports and processes can be created and integrated with the Business+Center
The Business+Center login page can be customized to include your corporate
Web site graphical requirements. Additional custom support features can be
added for additional costs.
Hardware and Software Requirements:
- Windows NT Server OS 4.0, Windows 2000 or NT workstation 4.0
- MS SQL Server 7.0/SQL 2000 or MS Access DB Drivers (Installed with
- 300MHz Pentium PC (or faster)
- 64 Mbytes RAM (or more)
- 2.0 GB hard drive (or more for large DBs)
- MS Internet Information Server or Peer Web Server
- Internet Connection