Business+Center
Introduction
With the addition of Business+Center, a Web-based contact management system, Web+Center users can now easily integrate sales/contact business processes with customer/end-user support requirements sharing the same customer database and support management system. Business+Center features include customer and contact record logs, email distribution options to send emails to select customer/contact groups, and contact rep coordination management.
Technical SpecificationsBusiness+Center Features:
- Web-Based Interface - All Business+Center program and configuration functions are accessed from an easy to use WWW based interface. Business+Center pages are compatible with either Netscape Navigator or MS Internet Explorer.
Customer Database - Create, update, delete and search customer records.
Contact Log Database - Create, update, contact logs on customers or users.
Contact Assignments - Assign customers to one or more contact reps and perform searches based on assignments.
Customer User Groups - Organize customers into customer user groups to help organize customers contacts and email distributions.
Email Options - Create, edit, delete and send personalized emails to select customer groups. Includes option to let customers remove themselves from email distribution lists.
Staff Availability Screens - Get up to the minute information on contact staff availability for instant coordination of contact reps or sales forces.
Timely Reports - Auto-refreshing status of customers assigned to individual contact reps.
Security - User-Id/Password security to prevent un-authorized access to site and database, as well as other additional security features.
Business+Center Whiteboard - Business+Center users can create and update a whiteboard available for all contact reps.
Custom Business Applications - Special customized business reports and processes can be created and integrated with the Business+Center applications.
The Business+Center login page can be customized to include your corporate Web site graphical requirements. Additional custom support features can be added for additional costs.
Hardware and Software Requirements:
- Windows NT Server OS 4.0, Windows 2000 or NT workstation 4.0
- MS SQL Server 7.0/SQL 2000 or MS Access DB Drivers (Installed with Windows OS)
- 300MHz Pentium PC (or faster)
- 64 Mbytes RAM (or more)
- 2.0 GB hard drive (or more for large DBs)
- MS Internet Information Server or Peer Web Server
- Internet Connection
