Customer+Center
Introduction:
A customer support web application that allows customers to register themselves and log, update and check the status their own support cases. Customers can access a product specific help desk that is created automatically as support cases are solved by support staff.
Technical SpecificationsCustomer+Center Enables Customers with WWW Browsers to:
Self Register - Customers self register with the support center defining their own Username and password login for future site logins.
Submit support cases - Customers can submit, review, or update support cases.
Asset Management - Customers can Search for assets from Asset DB and log support case for particular assets for a internal Help desk configuration.
Help Database - Customers can search a help database for related problems or questions.
Frequently Asked Questions - Quickly build up a list of frequently asked questions by taking simply adding solved customer cases to the FAQ List.
Integrate with your existing site - Application is designed to be quickly and completed integrated with your existing website and navigational look and feel.
Finding Lost Access Usernames and passwords - Allow customers to securily search and recover lost Usernames and passwords.
Automated email responses - Email notification is automatically sent when support cases are updated or resolved for effective case tracking.
Customer+Center WWW pages are compatible with Netscape and Microsoft browsers, and older browsers as well. Each Customer+Center page displays detailed instructions on how to use the program features and how to navigate through the WWW-based Customer+Center site. Additional security features prevent unauthorized users from accessing Customer+Center and logs out users not active for a period of time.
The top level Customer+Center page can be customized to include your corporate Web site graphical requirements.
Hardware and Software Requirements:
Windows NT Server OS 4.0, Windows 2000 or NT Workstation 4.0
MS SQL Server 7.0/SQL 2000 Database OR MS Access DB Driver (Installed with Windows OS)
300MHz Pentium PC (or faster)
32 Mbytes RAM (or more)
2.0 GB hard drive (or more for large DBs)
MS Internet Information Server or Peer Web Server
Full time Internet Connection or LAN connectivity
