support web application that allows customers to register themselves and
log, update and check the status their own support cases. Customers can
access a product specific help desk that is created automatically as
support cases are solved by support staff.
Customer+Center Enables Customers with
WWW Browsers to:
- Customers self register with the support center defining their own
Username and password login for future site logins.
cases - Customers can submit, review, or update support cases.
- Customers can Search for assets from Asset DB and log support case for
particular assets for a internal Help desk configuration.
- Customers can search a help database for related problems or questions.
Questions - Quickly build up a list of frequently asked questions by
taking simply adding solved customer cases to the FAQ List.
your existing site - Application is designed to be quickly and completed
integrated with your existing website and navigational look and feel.
Access Usernames and passwords - Allow customers to securily search and
recover lost Usernames and passwords.
responses - Email notification is automatically sent when support cases
are updated or resolved for effective case tracking.
pages are compatible with Netscape and Microsoft browsers, and older browsers
as well. Each Customer+Center page displays detailed instructions on how to
use the program features and how to navigate through the WWW-based
Customer+Center site. Additional security features prevent unauthorized users
from accessing Customer+Center and logs out users not active for a period of
The top level
Customer+Center page can be customized to include your corporate Web site
Hardware and Software
Windows NT Server
OS 4.0, Windows 2000 or NT Workstation 4.0
MS SQL Server
7.0/SQL 2000 Database OR MS Access DB Driver (Installed with Windows OS)
300MHz Pentium PC
32 Mbytes RAM (or
2.0 GB hard drive
(or more for large DBs)
Information Server or Peer Web Server
Full time Internet
Connection or LAN connectivity